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Warranty

  • 1 Year SeaViewer Factory repair/replacement Warranty against factory defects under normal use on all SeaViewer Cameras.
  • 3rd-Party equipment, e.g. Batteries, Monitors, Recorders and Power Adapters, Warranted by their Manufacturer (typically 90 Days).
  • User Manual and Warranty information enclosed with these products.
  • All returns: Purchaser must obtain RMA Number from SeaViewer in advance of shipping.
  • All Products must be received at SeaViewer at Purchaser's expense in original condition and packaging within Warranty Term from original shipping date. If a unit is determined by SeaViewer to be defective under the Warranty terms above, SeaViewer will pay the cost of Ground shipping the repaired/replaced unit back to the Purchaser.
  • 30-Day No questions asked Refund (stock models)

    If not satisfied, we will REFUND purchase price within 30 Days provided :

    • Purchaser must obtain RMA Number from SeaViewer in advance.
    • All Products must be received at SeaViewer at Purchaser's expense in original condition and packaging within 30 Days of original shipping date.
    • Refund Amount will be less 15% to cover Bank Charges, Inspection, and Testing.

    30-Day Upgrade Option (stock models)

    We will UPGRADE your Camera/System within 30 Days provided :

    • Purchaser must obtain RMA Number from SeaViewer in advance.
    • All Products and Upgrade Amount must be received at SeaViewer at Purchaser's expense in original condition and packaging within 30 Days of original shipping date.
    • Upgrade Amount will be Current Price of new Equipment less original Purchase Price, plus Shipping and taxes (if applicable).
    EXCEPTIONS:
    1) Due to re-sale considerations, Special Order equipment is not eligible for REFUND or UPGRADE programs, although WARRANTY section above will still apply. Special Order equipment is any non-stock model, including :
    • Custom cable lengths other than standard (150' or 50' for Great Lakes™ version)
    • PAL conversion
    • Neutral Buoyancy conversion
    • Modified cable attachment/placing
    • Modified lighting (including Underwater lights)
    • Surface Consoles
    • Recorders
    NOTE: Special Order equipment requires a minimum 1 week build-time after receipt of funds.

    2) Auction purchases are not eligible for 30-day REFUND program, although WARRANTY and UPGRADE sections above apply.

    3) Abuse of Camera, Cable or Accessories IS NOT covered under Warranty. Electronic damage due to over-voltage or incorrect polarity from non-SeaViewer power supplies or Monitors, or incorrect MAINS voltage, is NOT covered under Warranty. See Power Requirements for details. Disassembly of probe or cables VOIDS Warranty.